Privacy Policy

We take your privacy seriously. This policy explains what information we collect when you use The Pop Up Circle, why we use it, and the choices you have.

We designed our privacy controls around the UK GDPR and the Data Protection Act 2018. In practice, that means we collect only what we need, keep it only as long as necessary, and give you control over your information.

The Pop Up Circle is the trading name of Circle Centrix Limited, registered in England and Wales (company number 17263994). Our registered office is Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ, GB.

1. Information we collect

• Account information, such as your name, email address and profile preferences. Your password is stored securely in a form that cannot be read back.
• Booking information, such as the events you book, attendee details, special requests, allergies and payment status.
• Location information, if you choose "Use my location", we use your approximate location to show nearby events. We never share your exact address with hosts.
• Payment information, which is handled by our payment provider. We never see or store your full card number. We may keep the details we need to manage a payment, refund or payout, such as its status, reference number, card type and last four digits.
• Device and usage information, such as your IP address, browser type and pages you visit. We use this to keep the service secure and improve it.

2. How we use your data

• To run bookings, payments, refunds, payment disputes and payments to hosts.
• To personalise event discovery using only the categories you choose.
• To send service messages, such as booking confirmations and refund updates.
• To prevent fraud and abuse, and meet our legal responsibilities.

3. Recommendations & marketing

Recommendations from businesses are optional. You can turn "Open to Recommendations" off at any time in Account → Recommendations. Businesses only see people whose preferences match their event, and never see your full contact details.

4. Sharing your data

We share information only with people and services that need it:

• Hosts, only the information they need to fulfil your booking, such as your name, attendee details and special requests.
• Payment processors, to take payment and process refunds.
• Service providers that host the site, deliver email or provide analytics. They are required to protect your information.
• Authorities, when legally required.

5. Data retention

We keep your account information while your account is active. We keep booking and payment records for up to 7 years to meet tax and accounting requirements. You can request deletion of your personal information at any time in Account → Privacy.

When we process an account deletion request, we delete or make anonymous your profile, preferences, recommendations, notifications, support requests and contact information when we no longer need them. We keep limited booking, payment, refund, commission, payout and transaction and ledger records only where needed for accounting, tax, fraud prevention, disputes or legal claims. We remove direct identifiers wherever we can.

6. Your rights

You can ask to see, correct, download or delete your personal information. You can also ask us to stop or limit certain uses of it. We may need to keep some records for accounting, refunds, chargebacks, disputes, fraud prevention or legal claims. Contact us through the Help Center to make a request.

7. Contact

Have questions about this policy? Use our support form.