Refund & Cancellation Policy

We aim to keep refunds simple, predictable and fair for customers and hosts. Hosts can set refund policies for their events and catering. For your booking, we use the refund estimate shown when you cancel.

1. Event-specific refund policy

Each booking follows the host's published refund policy. This may include a full-refund deadline, rules for late cancellations and separate rules for catering. Check the event page and checkout details before booking.

2. Full-refund window

If you cancel before the event's full-refund deadline, you can receive the eligible refund amount you paid through The Pop Up Circle. It may be reduced by a payment processing cost if our payment provider does not return that cost to us. If the provider later returns it, we will refund that amount to you too.

3. Preparation windows

• Some or all of a booking may become non-refundable as the event gets closer.
• Catering items may have different refund deadlines because food, staff and venue costs can be committed earlier.
• Before you confirm, the cancellation screen shows your current refund estimate.

4. Close to the event

Close to the event, some or all of your booking may be non-refundable. The host or The Pop Up Circle may make an exception in some circumstances.

5. Prorated refunds

For bookings with more than one session or day, we may refund the sessions you cannot attend if you tell us at least 48 hours before each session. The refund is based on the relevant part of your booking.

6. Host cancellations

If a host cancels, for example because of weather, illness or capacity issues, we will tell affected customers and handle any refund due under this policy. Your booking may show as "Cancelled / Refund Processing" while we review or process the refund.

7. Platform commission and processing costs

Platform commission is agreed with the business, so you do not see it as a separate fee at checkout. When a card or digital-wallet payment is refunded, our payment provider may keep a processing cost. If it does, this may reduce your refund.

We do not show the provider's fee calculation at checkout. Instead, the cancellation or refund screen shows the amount we expect to return. If Stripe or another provider later returns a processing cost, we automatically refund that amount to you.

8. How long refunds take

• We process refunds within 1 to 2 business days.
• After that, your bank usually returns the money to your card within 5 to 10 business days.

9. Business subscription cancellations

Business subscriptions renew monthly or annually, based on the billing option selected at checkout. A business can cancel renewal from its dashboard. Cancelling stops the next renewal but does not end access immediately: the plan stays active until the end of the paid billing period shown in the dashboard. Subscription fees are paid upfront, and unused time is not automatically refunded.

• Monthly subscriptions end at the end of the current monthly billing period. The business keeps paid plan access until that date and will not be charged again.
• Annual subscriptions end at the end of the paid annual term. The business keeps paid plan access until that date and will not be charged again.
• Self-service cancellation does not provide a prorated refund for unused subscription time. If there are exceptional circumstances, contact support. We will review the request case by case, at our discretion, taking account of account history, usage, applicable law and any written agreement with the business.

10. Disputes

If you think a refund decision is wrong, contact support through the Help Center within 30 days of the event. We will review the booking, the host's policy and any evidence you share.